People increasingly use the web not only
to browse information but to perform actions, such as online
purchases and other transactions. Existing web browsers do not
provide specific support for recording and reviewing these online
actions, however. Help is particularly necessary when something goes
wrong and users need to diagnose problems with the processes they
initiate, especially processes that span multiple sites. Woodstein
is an agent that monitors an visualizes user's processes on the web.
Woodstein explains the overall structure of these processes as well
as their details and how the user's own data is involved. It also
provides explicit support for diagnosing problems by helping users
record and share their observations.